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TrialTracker

TrialTracker

Client: IXICO

Platform: TrialTrucker

Solo lead product designer

B2B/ SAAS / HealthTech

6 min. read

Client: IXICO

Platform: TrialTrucker

Solo lead product designer

B2B/ SAAS / HealthTech

6 min. read

New handling process for large MRI, CT & PET files that increased productivity by 70%.

New handling process for large MRI, CT & PET files that increased productivity by 70%.

New handling process for large MRI, CT & PET files that increased productivity by 70%.

Website

Website

A person sitting in front of a computer screen with a glowing brain above their head.
A person sitting in front of a computer screen with a glowing brain above their head.
A patient lying on a table inside a CT scanner.
A patient lying on a table inside a CT scanner.

Overview


IXICO is a London-based medical analytics company specialising in advanced imaging solutions for central nervous system (CNS) disorders. Leveraging AI and machine learning, IXICO provides comprehensive services to support biopharmaceutical companies across all phases of CNS clinical research.



Legacy System limitation: Enhance the outdated design and integrate new features while preserving existing capabilities.


Scalability: Ensuring the platform efficiently processes large volumes of data in real-time while maintaining optimal performance.


User-centric focus: Address users' unique needs through intuitive design and seamless feature integration for a satisfying experience.

Problem


TrialTracker, as a legacy system built on outdated technology, struggled with operational inefficiencies, poor user experience, and limited scalability. These challenges hindered the company's ability to optimise workflows and deliver high-quality services to its clients.



Legacy System limitation: Enhance the outdated design and integrate new features while preserving existing capabilities.


Scalability: Ensuring the platform efficiently processes large volumes of data in real-time while maintaining optimal performance.


User-centric focus: Address users' unique needs through intuitive design and seamless feature integration for a satisfying experience.

Key Challenges


Legacy System limitation: Enhance the outdated design and integrate new features while preserving existing capabilities.


Scalability: Ensuring the platform efficiently processes large volumes of data in real-time while maintaining optimal performance.


User-centric focus: Address users' unique needs through intuitive design and seamless feature integration for a satisfying experience.



Legacy System limitation: Enhance the outdated design and integrate new features while preserving existing capabilities.


Scalability: Ensuring the platform efficiently processes large volumes of data in real-time while maintaining optimal performance.


User-centric focus: Address users' unique needs through intuitive design and seamless feature integration for a satisfying experience.

Goal


My goal as a solo lead product designer was to design a new scalable, user-friendly SaaS platform that could accommodate large file uploads with a real-time validation system used in the back end, streamline workflows, and reduce operational backlogs across different user roles.


A key focus was on introducing a new multi-upload process for large files to eliminate bottlenecks and enable users to work more efficiently.


My goal as a solo lead product designer was to design a new scalable, user-friendly SaaS platform that could accommodate large file uploads with a real-time validation system used in the back end, streamline workflows, and reduce operational backlogs across different user roles.


A key focus was on introducing a new multi-upload process for large files to eliminate bottlenecks and enable users to work more efficiently.

What I did


  • Drive end-to-end design ownership across the growth journey.

  • Uncovering user pain points, behaviours, and opportunities.

  • Mapping user navigation to optimise experience.

  • Creating personas and defining user types to guide design decisions.

  • Wireframes & prototypes, visualising structure and testing usability.

  • Mockups, refining high-fidelity layouts and interactions.

  • Validating designs through team usability tests.

  • Product strategy, aligning design with business goals and growth.

  • Art direction and shaping the product’s visual identity and style.

  • New Design system, building scalable, reusable design components.

  • Final UI designs, delivering polished, developer-ready interfaces.

The Team I collaborate with


  • Product owner

  • 2 x Business analysts

  • Dev lead

  • 2 x Stakeholders

Outcome

Over six months, I delivered impactful design work, improving both business outcomes and user experience. By addressing user needs and pain points with a data-driven approach, Ixico transformed its platform into a tool that enhances operations and drives growth.

70%

Increased employee productivity

70%

Increased employee productivity

33%

Decreased work backlog

33%

Decreased work backlog

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Hold On!

There is more to this story.


Let's talk to find out more.

Hold On!

There is more to this story.


Let's talk to find out more.

Hold On!

There is more to this story.


Let's talk to find out more.

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