Mode is a digital wallet and cryptocurrency platform that lets users buy, manage, and trade digital assets. The team had shipped fast and built a feature-rich product. But in the app stores, users were telling a different story: a 2.2-star rating, declining transactions, and existing users quietly leaving for competitors.

Lead Product Designer - I owned the end-to-end process for a six-month engagement. Worked alongside two designers, a development lead, one product owner, and one business analyst, all aligned on solving the right problems and delivering measurable outcomes.