CASE STUDY | Password protected


New upload process

for large scan files


Designing a new scan process for accelerating

clinical trials

Trial Tracker is IXICO's core platform for processing and tracking CT, MRI, and PET scan files across clinical trials. But the system had been bolted together over time, with no status visibility, no automation, no priority. Every upload required manual intervention, errors cascaded without recovery, and users had stopped trusting it. I designed the dashboard and automated the upload workflow, rebuilding trust through visibility, predictability, and speed.


My role: Solo Lead Product Designer - I owned the end-to-end process on a 6-month contract. Worked with 2 BAs, a Developer Lead, a Product Owner, and 2 stakeholders, all aligned on solving the right problems and delivering real business outcomes.


Industry: B2B, SaaS, AI Automation

Duration: 6 months

IMPACT AFTER 6 MONTHS

IMPACT AFTER 6 MONTHS


85%

Faster upload completion

85%

Faster upload

completion

70%

Reduction in manual steps

70%

Reduction in

manual steps

63%

Backlog reduction

63%

Backlog

reduction

47%

Increased employee productivity

47%

Increased

employee productivity

63%

Backlog reduction

63%

Backlog reduction

47%

Increased employee productivity

47%

Increased employee productivity

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