CASE STUDY | Password protected


SaaS data analytics -

rebuilding trust through

clarity


SaaS analytics - rebuilding trust through clarity

APEX is Optum's healthcare analytics platform serving GPs, ICBs, and PCNs across the UK. Over time, features multiplied, banners were added, and navigation patterns drifted. The dashboard had grown into something nobody planned, and users were feeling it.

Senior Product Designer. I led the dashboard redesign for Apex, one of several projects during my time at Optum. Collaborated with a cross-functional team of 1 researcher, 1 copywriter, 3 developers, 1 product owner, 1 project manager, 1 business analyst, and 4 support and sales members


Industry: Healthtech | B2B, SaaS, Data Analytics

Task delivery time: 2 months

IMPACT AFTER PHASE ONE

IMPACT AFTER PHASE ONE


70%

Improved feature discovery

70%

Improved feature

discovery

18 points

User satisfaction scores improved

38%

Orienting faster and acting

with more confidence

63%

Backlog reduction

63%

Backlog reduction

63%

Backlog reduction

47%

Increased employee productivity

47%

Increased employee productivity

47%

Increased employee

productivity

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